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FAQ
Q: What kind of shipping methods you offer?
A: We use express delivery like DHL, UPS, FedEx, TNT and EMS etc. But if buyers provide us accounts of their own, transportation fee paid by such accounts are also welcomed.
Q: What are your business hours?
A: Our Business Hour is from Monday to Saturday : 9AM - 7PM(GMT+8) We may response to you late on weekend/holiday, but we will get back to you as soon as possible.
Q: What are the terms of payments you offer?
A: Payment of the goods should be set in USD or RMB on the basis of goods exchanging. We accept payment of T/T, Western Union and cash etc.
Q: How can I get the Price?
A: Prices are only given out by sales to our customers in order to protect customers interest from exposing their costs. You can click send an inquiry or contact us to leave your contact info or email marketing@mocel-case.com to request the price list too. We will get back to you in 24 hours.
Q: What's your minimum requirement?
A: Minimum Order Quantity is 100 -200pc/ model or color as usual.No retails.
Q: What kind of materials do you use?
A: Top quality TPU, PC polybante, silicone and PU material.
Q: How do I purchase your products?
A: You can make an inquiry on our website or contact us via E-mail/What's app/Skype. Email: marketing@mocel-case.com Whatsapp: +8613570745519 Our working time is from Monday to Friday. We will get back to you in 12 hours.
Q: What's the usual lead-time for order delivery?
A: OEM sampling time: 7 days Mass production: 12-15 days or basing on your quantity.
Q: Can you make our design for the package?
A: Yes, please send us the design you need, we will value the price and make the exact same package basing on your design. Or we also have some package for your reference.
Q: How can I get a sample from you?
A: 1. If you need samples for quality check, sample fees should be charged from buyer’s aside;
2. Free sample are available when order confirmed;
3. Most of the sample fees will be returned to you when order confirmed.
Q: Can you do our design?
A: Of course, selected from our web or your customized design (OEM/ODM) is available.
Q: How long can I get the feedback after I sent the inquiry?
A: We will reply you within 12 hours in working day.
Q: What are your advantage?
A: 1. Excellent products: unique design, advance printing machine, strict quality control;
2. Factory direct sale: favorable and competitive price;
3. Great service: OEM, ODM, after-sales services, fast delivery;
4. Professional business consultation.
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Email: marketing@mocel-case.com
Whatsapp:+86 13430307196
TEL: + 86-20-84886178
OFFICE ADD: Room 806, He Ye Building,No.26-34 Asian Game Avenue,Panyu District,
Guangzhou,China
Email: marketing@mocel-case.com
Whatsapp:+86 13632437196
TEL: + 86-20-84886178
OFFICE ADD: Room 405,He Ye Building,No.26-34Asian Game Avenue,Panyu District,
Guangzhou,China
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